Return Policy

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This Return Policy outlines the conditions under which Beautyrinse accepts return and refund requests for our digital 10-minute daily movement programs, including the Morning Pulse Program, Midday Reset Series, and Complete Rhythm Bundle. We are committed to customer satisfaction and comply with all applicable provisions of the Australian Consumer Law regarding digital products and services.

1. Overview

All movement programs sold through beautyrinse.world are digital products delivered via online streaming and download access. Because our products are intangible digital content, traditional physical return procedures do not apply. Instead, this policy governs refund eligibility, the refund request process, program exchanges, and your statutory rights as an Australian consumer.

2. Australian Consumer Law Rights

Under the Australian Consumer Law, you are entitled to consumer guarantees that digital products must be of acceptable quality, fit for their disclosed purpose, match their description, and be delivered within a reasonable time. If a movement program fails to meet these guarantees, you may be entitled to a remedy including repair, replacement, or refund. These statutory rights exist independently of this Return Policy and cannot be excluded, restricted, or modified by any contractual term. A major failure entitles you to choose a refund or replacement, while a minor failure may be remedied through repair or replacement at our discretion if a refund is not requested.

3. Satisfaction Guarantee

In addition to your statutory rights, Beautyrinse offers a fourteen-day satisfaction guarantee on all movement program purchases. If you are not satisfied with your purchased program for any reason, you may request a full refund within fourteen calendar days of the original purchase date, provided you have completed no more than three guided sessions from the program. This guarantee applies to first-time purchases of each individual program and demonstrates our confidence in the quality of our 10-minute movement content.

4. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Satisfaction guarantee: Request submitted within fourteen days of purchase with three or fewer sessions completed, as verified by our access logs.
• Technical failure: Persistent inability to access program content due to faults on our platform that remain unresolved after reasonable troubleshooting efforts by our support team.
• Material misdescription: The program content substantially differs from its description on daily-flows.html, and the discrepancy is not remedied within seven days of your report.
• Duplicate purchase: Accidental duplicate purchase of the same program, reported within forty-eight hours of the duplicate transaction.
• Major failure under Australian Consumer Law: The program has a major failure as defined by applicable consumer protection legislation.
• Unauthorized purchase: A purchase made without your authorisation, reported promptly with supporting documentation.

5. Non-Refundable Circumstances

Refunds will generally not be granted in the following situations, subject always to your non-excludable statutory rights:

• Requests submitted more than fourteen days after purchase without a qualifying reason under Section 4.
• Programs where more than three sessions have been accessed or streamed, indicating substantial use of the digital content.
• Dissatisfaction based on personal fitness outcomes, as individual results vary based on consistency, effort, and personal circumstances.
• Failure to meet program requirements such as compatible device, stable internet connection, or minimum system specifications disclosed at purchase.
• Change of mind after the satisfaction guarantee period has expired.
• Violation of our Terms of Use, including sharing access credentials or redistributing program content.
• Purchases made during promotional periods where the promotional terms explicitly state that refunds are not available, except where prohibited by law.

6. How to Request a Refund

To initiate a return or refund request, follow these steps:

• Contact our customer support team through the form at reach-out.html or call +61280678666 during business hours (Monday to Friday, 8:00 AM to 6:00 PM AEST).
• Provide your full name, email address associated with the purchase, order confirmation number or transaction date, and the name of the program purchased (Morning Pulse Program, Midday Reset Series, or Complete Rhythm Bundle).
• Clearly state the reason for your refund request and include any relevant details or documentation supporting your claim.
• Our team will acknowledge your request within two business days and review it in accordance with this Return Policy.
• You will receive a written decision regarding your refund request, including the rationale if the request is denied and information about further options available to you.

7. Refund Processing

Approved refunds are processed as follows:

• Refunds are issued to the original payment method used for the purchase. We cannot refund to alternative payment methods or accounts.
• Processing time is typically five to ten business days from approval, depending on your financial institution's processing schedules.
• Upon refund approval, access to the refunded program content will be revoked immediately.
• You will receive email confirmation when the refund has been initiated, including the refunded amount in Australian Dollars.
• Partial refunds may be offered in exceptional circumstances at our discretion, such as when a program bundle is partially used and a component-specific issue is identified.

8. Program Exchanges

If you purchased a program that does not suit your needs but remain within the fourteen-day satisfaction guarantee period, you may request an exchange for a different Beautyrinse program of equal or lesser value rather than a refund. If the exchanged program has a higher price, you will be charged the difference. Exchanges are limited to one per original purchase and are subject to the same session access limits as refund requests. To request an exchange, contact us through reach-out.html with your purchase details and preferred alternative program.

9. Chargebacks

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first attempting resolution through our support channels may result in suspension of your account and access to all purchased programs pending investigation. If a chargeback is found to be fraudulent or made in bad faith, we reserve the right to pursue recovery of funds and associated costs. Legitimate chargebacks for unauthorised transactions will be handled cooperatively with your financial institution.

10. Defective Content

If you encounter defective program content, such as corrupted video files, missing sessions, or inaccessible materials, contact us immediately. We will attempt to resolve the issue by providing corrected content, alternative access methods, or technical support within a reasonable timeframe. If the defect constitutes a major failure under Australian Consumer Law or cannot be remedied within a reasonable period, you are entitled to your choice of refund or replacement regardless of the satisfaction guarantee time limits.

11. Promotional and Discounted Purchases

Programs purchased at a promotional or discounted price are eligible for refunds under the same terms as full-price purchases, unless specific promotional terms state otherwise. Refunds for discounted purchases will be issued for the actual amount paid, not the regular listed price. Bundle discounts applied at checkout will be proportionally adjusted if a partial refund is approved for one component of a bundle purchase.

12. Corporate and Bulk Purchases

Organisations purchasing movement programs for employee wellness initiatives may be subject to separate contractual terms governing returns and refunds. Corporate purchasers should refer to their specific agreement or contact our partnership team through reach-out.html for return provisions applicable to bulk license purchases.

13. Dispute Resolution

If you disagree with a refund decision, you may request escalation by replying to our decision email with additional information or evidence supporting your claim. Escalated requests are reviewed by a senior member of our customer relations team within five business days. If the dispute remains unresolved, you may contact the NSW Fair Trading office or the Australian Competition and Consumer Commission for guidance on your consumer rights regarding digital products.

14. Changes to This Policy

Beautyrinse may update this Return Policy from time to time. Changes apply to purchases made after the updated policy is published on beautyrinse.world. Purchases made before a policy change remain governed by the Return Policy in effect at the time of purchase, except where applicable law requires otherwise.

15. Contact Information

For return and refund inquiries regarding movement programs, contact Beautyrinse at Level 24 Tower 3/300 Barangaroo Ave, Barangaroo NSW 2000, Australia, phone +61280678666, or through reach-out.html. Email: message@beautyrinse.world.